Do you need help with our systems, technical advice or a spare part?
Our support is at your disposal:
Monday - Friday (8:30 am - 5:00 pm UTC+1) by phone: +49-3641-6896-92 or online at anytime.
On request, our system technicians can provide you with quick on site service support. Some spare parts can also be easily ordered through our Onlineshop (customer number required).
Individual support and maintenance contracts as well as 24-hour support can be booked on request.
Our extended support and information service for customers GENESIS you provides access to software to Updates und Upgrades . It also allows for the download of the latest product information and publications.
Here are the primary contact details for requesting support:
We guarantee our engineers will provide comprehensive support by Phone, Email or via Remote Access.
No hotline for your country listed? You can find our global support network here.
GOEPEL Electronics LLC
15431 Fitzhugh Rd, #209
78620 Dripping Springs / TexasUnited States of America
Globales Supportnetzwerk
- EMS
- Support
responsable pour:
M.
Armin von Collrepp
+49-3765 38600-0
Tél
+49-3765 38600-4100
Fax
- Sales
Controlar - Electrónica Industrial e Sistemas, Lda.
Centro Empresarial de Alfena
Rua do Caulino, 310 – 314
4445-259
Alfena
Rua do Caulino, 310 – 314
Portugal
www.controlar.pt
responsable pour:
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- Support
GÖPEL electronic GmbH
Göschwitzer Str. 58/60
07745
Jena
Allemagne
responsable pour:
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- GATE
- Support
Custom Systems Integration Incorporated
1020 Perimeter Road West
13760
Endicott
États-Unis
www.customsi.com
responsable pour:
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- CoE
- Support
Testing House Malaysia SDN BHD
No 2022
Solok Perusahaan Satu
Kawasan Perindustrian Prai
13600
Penang
Solok Perusahaan Satu
Kawasan Perindustrian Prai
Malaisie
www.testinghouse.com
responsable pour:
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- Sales
- Support
Leader Technology Solutions S de RL de CV
Independencia # 1018 Edif 2 L201
45609
Tlaquepaque
Mexique
www.leaderts.com
responsable pour:
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- CoE
- Support
SITEST Information Technology - Plant Solutions Siemens AG
Siemensallee 84
76187
Karlsruhe
Allemagne
responsable pour:
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- Sales
- Support
LIBERK ELEKTRONIK SAN. VE TIC. LTD. STI.
Karacaoglan Mah.
6167 Sok. No:44/G
35070
Bornova-IZMIR
6167 Sok. No:44/G
Turquie
www.liberk.com.tr
responsable pour:
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- Sales
- Support
responsable pour:
M.
Eddie Liang
+886-2-2788-1515
Tél
+886-0918682416
Mobile
+886-2-2788-2850
Fax
- Sales
- Support
KASION Automation Ltd.
Flat B, 24/F Tower 1
Gateway Plaza
No. 2601 Xie Tu Road
200030
Shanghai
Gateway Plaza
No. 2601 Xie Tu Road
Chine
www.kasion.com
responsable pour:
M.
Edmund Leung
+86-21-6426-07 11
Tél
+86-21-6426-07 12 7
Mobile
+86-21-6426-07 13
Fax
- Support
GOEPEL electronic (Chengdu)
Jingshangjing Rd. 5
611730
Chengdu, Sichuan Province
Chine
responsable pour:
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- Sales
Controlar - Electrónica Industrial e Sistemas, Lda.
Centro Empresarial de Alfena
Rua do Caulino, 310 – 314
4445-259
Alfena
Rua do Caulino, 310 – 314
Portugal
www.controlar.pt
responsable pour:
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- Support
GOEPEL electronics India Pvt. Ltd.
Plot No. 110 – L/1, Survey No. 68 Keonics Electronics City Phase – I
560100
Bangalore
Inde
www.goepel.in
responsable pour:
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- GATE
- Support
TAP-Tietjen Automatisierte Prüftechnik
Gottlieb-Daimler-Straße 9
28816
Stuhr
Allemagne
www.tap-bremen.de
responsable pour:
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- GATE
- Support
Forward System technologies Inc.
1F., No.5, Ln 135
Fuxing 3rd Rd.
333
Guishan Township
Fuxing 3rd Rd.
Taiwan
responsable pour:
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- GATE
- Support
responsable pour:
M.
Heiko Rühlemann
+49-4747-931172
Tél
+49-151-17824535
Mobile
+49-4747-931171
Fax
- Support
GOEPEL Electronics LLC
15431 Fitzhugh Rd, #209
78620
Dripping Springs
États-Unis
responsable pour:
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- Sales
- CoE
Generaltest Singapore Pte Ltd.
7030 Ang Mo Kio Ave 5, #09-102 Northstar@AMK
569880
Singapore
Singapour
responsable pour:
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- GATE
Vayo (Shanghai) Technology Co., Ltd.
Advanced Manufacturing Technology Innovation Park
No.2388 Xiupu Road
Shanghai
No.2388 Xiupu Road
Chine
www.vayoinfo.com
responsable pour:
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- CoE
- GATE
- Support
CBL Electronics S.r.l.
Fraz. Pian di Porto Loc. Bodoglie N. 148/P/3
06059
Todi PG
Italie
www.cblelectronics.com
responsable pour:
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- EMS
- Support
Kraus Hardware GmbH
Gewerbegebiet Ringheim Süd
Ostring 9c
63762
Großostheim/Ringheim
Ostring 9c
Allemagne
www.kraus-hw.de
responsable pour:
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- GATE
- Support
TBG Solutions Ltd
3A, Midland Court
Barlborough Links
S43 4UL
Chesterfield
Barlborough Links
Royaume-Uni
www.tbg-solutions.com
responsable pour:
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- Sales
VECTRON AMAZÔNIA COMÉRCIO E MANUTENÇÃO DE EQUIPAMENTOS ltda.
Avenida Presidente Castelo Branco, 1403-B
Cachoeirinha
69065-011
Manaus
Cachoeirinha
Brésil
www.vectronamazonia.com.br
responsable pour:
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- Sales
- Support
ASTER Technologies
"LE KLEBER" - Bâtiment B
55 Bis, Rue de Rennes
35510
Cesson-Sevigné
55 Bis, Rue de Rennes
France
www.aster-technologies.com
responsable pour:
M.
Jean-François Heraud
+33-299 83 01 01
Tél
+33-299 83 01 00
Fax
- EMS
- Support
EPSa Elektronik & Präzisionsbau Saalfeld GmbH
Remschützer Str. 1
07318
Saalfeld
Allemagne
www.epsa.de
responsable pour:
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- Sales
HanilProTech Inc.
#1706, Daeryung Post Tower 1
212-8, Guro 3-Dong, Guro-Gu
152-790
Seoul
212-8, Guro 3-Dong, Guro-Gu
Corée du Sud
www.hanilprotech.com
responsable pour:
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- Sales
EIIT
C/Monte Escorial No. 5
Apartado 94
San Lorenzo de El Escorial
28200
Madrid
Apartado 94
San Lorenzo de El Escorial
Espagne
www.eiit.com
responsable pour:
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- Sales
responsable pour:
M.
Marius Otto
+41 44 937 52 80
Tél
+41 76 620 29 95
Mobile
+41 44 937 53 10
Fax
- Support
responsable pour:
M.
Mariusz Grela
+41 44 937 52 80
Tél
+41 44 537 71 07
Mobile
+41 44 937 53 10
Fax
- CoE
- Support
Everett Charles Technologies
Blk 161 Kallang Way #06-18/26
349247
Singapore
Singapour
responsable pour:
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- CoE
- Support
responsable pour:
M.
Michael Sturm
+49-8153-88708-111
Tél
+49-172-890-8486
Mobile
+49-8153-88708-2111
Fax
- Sales
- Support
Fulitech Technology Co., Limited.
Room 2105, 21/F, Chung Kiu Commercial Building,
47- 51 Shantung Street
Kowloon
47- 51 Shantung Street
Hong Kong
www.fulitech.com.cn
responsable pour:
M.
Mike Wong
+86-755-83-48 12 33
Tél
+86-138 25 20 42 81
Mobile
+86-755-83 43 13 68
Fax
- Sales
- Support
MyKay Tronics
27 New Quay Road
New Redruth
1453
Alberton Granteng
New Redruth
Afrique du Sud
www.mykaytronics.co.za
responsable pour:
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- GATE
- Support
Shanghai Kingtest Electronic Technology
Block2A-203,205.
OET Park, No.69 Weixing Road
215121
SIP Suzhou
OET Park, No.69 Weixing Road
Chine
www.kingtest.cn
responsable pour:
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- GATE
- Support
Flying Test Sytems Ltd.
Unit 11 Ministry Wharf
Wycombe Road
HP14 4HW
Saunderton
Wycombe Road
Royaume-Uni
www.flyingtest.co.uk
responsable pour:
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- Sales
- GATE
responsable pour:
M.
Pavel Vrtík
+420-530-502-897
Tél
+420-702-333-041
Mobile
+420-530-502-890
Fax
- Sales
responsable pour:
M.
Pavel Vrtík
+420-530-502-897
Tél
+420-702-333-041
Mobile
+420-530-502-890
Fax
- Support
- Sales
Peak Production Equipment Ltd
Letchworth Garden City, Works Road
SG6 1GB
Hertfordshire
Royaume-Uni
www.thepeakgroup.com
responsable pour:
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- Sales
FFM Services Pte Ltd.
167, Jalan Bukit Merah,
The Conection One.
#06-12, SR-02
150167
Singapore
The Conection One.
#06-12, SR-02
Singapour
www.ffmsvcs.com.sg
responsable pour:
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- GATE
- Support
responsable pour:
M.
Ralf Orschau
+49-6131-922141
Tél
+49-175-2795399
Mobile
+49-6131-922133
Fax
- Support
GOEPEL electronic (Chengdu)
Jingshangjing Rd. 5
611730
Chengdu, Sichuan Province
Chine
responsable pour:
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- Sales
- Support
GOEPEL electronics India Pvt. Ltd.
Plot No. 110 – L/1, Survey No. 68
Keonics Electronics City Phase – I
560100
Bangalore
Keonics Electronics City Phase – I
Inde
www.goepel.in
responsable pour:
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- Support
- GATE
Beijing Watertek Information Technology Co., Ltd
No.12 Building,
No.3 Yard,
Feng Xiu Zhong Road
Hai Dian District
No.3 Yard,
Feng Xiu Zhong Road
Chine
www.watertek.com
responsable pour:
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- Sales
- Support
Shanghai ZK Auto Electronic Co.,Ltd
Shikang building,986
Hejing Road, Anting
201805
Shanghai
Hejing Road, Anting
Chine
www.shzongkun.com
responsable pour:
M.
Zhang Shuhan
+86-21-59578001/8007*806
Tél
+86 18017936781
Mobile
+86-21-59578001/8007*802
Fax
- GATE
- Support
GENESIS Test Integration PTE Ltd
4012 Ang Mo Kio Avenue 10
#07-02 Techplace 1
569628
Singapore
#07-02 Techplace 1
Singapour
responsable pour:
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- CoE
- Sales
- Support
KASION Automation Ltd.
Room 1204, 12/F Nanyang Plaza
57 Hung to Road
Kwun Tong, Hong Kong
57 Hung to Road
Chine
www.kasion.com
responsable pour:
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- Support
GOEPEL Electronics LLC
15431 Fitzhugh Rd, #209
78620
Dripping Springs
États-Unis
responsable pour:
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- Sales
- Support
Dou Yee Enterprises (S.) Pte. Ltd.
2304 Bedok Reservoir Road
Bedok Industrial Park C
479223
Singapore
Bedok Industrial Park C
Singapour
www.douyee.com
responsable pour:
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- Sales
- Support
Beijing Zhong Ke Fan Hua Measurement & Control Technology Co., Ltd. (Pansino Ltd.)
Building A-4, Northern Territory, Dongsheng Science Park, No.66, West Xiaokou Road
100192
Beijing
Chine
www.pansino.com.cn
responsable pour:
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- GATE
- Support
SiFO Smart Automation Inc.
East Block 1, No.189 KunLunShan Road, Suzhou New District
215163
Suzhou
Chine
www.sifo-ltd.com
responsable pour:
M.
Villen Chen
+86-512-67671819
Tél
+86-18015585308
Mobile
+86-512-67671816
Fax
- Sales
TechSupport Management Inc.
Keihin Building 2F 1-1 Minami Watarida,
Kawasaki-ku
210-0855
Kawasaki-shi Kanagawa
Kawasaki-ku
Japon
www.tsminc.co.jp
responsable pour:
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